Frequently Asked Questions

How do I know if a product is in stock?

If you would like to confirm stock availability of a product, email us at info@webantics.co.za with the Product Code and Product Name and how many units you are wanting and one of our sales consultants will reply back to you with the stock status. Please note that stock can only be checked between the hours of 08h00-16h45 Monday - Friday.

I need my goods urgently and I can’t wait for 2-3 days. Can you help?

Of course! We understand that sometimes you need an item and you need it ‘yesterday’. Contact us so we can make sure your order is in stock and if it is an item that we can speedily deliver. We’ll put through the order manually and mark it as a rush item.

How can I pay for my order?

We accept payment by Credit Card (Visa and MasterCard), Electronic Fund Transfer, Bank Transfer, ATM deposits, Cash Deposit or Cheque Deposit. Please note that Cheque Deposits may take up to 10 days to clear.

What do you charge for delivery and how will my goods be delivered?

Orders are shipped either by courier or with one of our drivers depending on your location and also depending on how quickly you would like your order delivered. Shipping costs range from FREE of charge to R200 for the urgent parcels (only available in Gauteng area). Please visit http://www.webantics.co.za/deliveryInfo.aspx for more information on shipping and also on how to qualify for FREE Shipping

I have not received my order

Most products are usually delivered in 2-3 working days of your payment being confirmed. Occasionally due to stock availability this can take longer. If you product is not in stock when your order is processed, you will be contacted immediately by one of our sales consultants advising you of the expected time delay. Please contact us if you do not receive your item(s) within 3 days of your payment being confirmed so we can advise you on the location of your goods. We apologise for any delay.

I have received duplicates or incorrect items in my order

As rarely as this happens, sometimes mistakes are made. Please contact us immediately so that we can arrange for a collection of the goods to avoid you being charged. Please return the duplicated item unopened We apologise for the inconvenience.

                                                       
Do you deliver goods outside of the Republic of South Africa?

At the moment we only deliver to addresses within South Africa.

My goods have been damaged in transit

If you goods have been damaged en route to you, please contact us immediately so that we can arrange for the collection of the goods. Please return the item/s including a small note explaining the fault. FAULTY GOODS HAVE TO BE RETURNED WITHIN 48 HOURS. As soon as we receive the item and it has been tested we will either repair the item or send a replacement. We apologise for the inconvenience.

If my product breaks down during the Warranty period, how and where do I get it repaired?

All products sold by WebAntics Online hold the official manufacturer warranty. We do not sell Grey import products. This means that the product must be returned to the official supplier of the product within South Africa by the owner. On certain products, we will return the product for you. We highly recommend taking out ‘On-site’ warranties if available to avoid any hassles should something go wrong. Should you need assistance, please feel free to contact us for the best advice.

Where are you based and can I collect my order directly from you?

We are based in Amalgam, Johannesburg. Orders can be collected directly from us as long as you advise us when placing your order. Payment must still be confirmed before your order can be released and you will notified once your order is ready for collection.